CIO for DHS Eric Hysen on embracing modernized services for CX

Eric Hysen, CIO at the Dept. of Homeland Security, discusses how they’ve embraced modernized services to improve customer experiences, like going through airport security with touchless technology or applying for disaster assistance with simplified and streamlined policy requirements.

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customer experience (CX), DHS, Eric Hysen, FedTalks, FedTalks 2022, Homeland Security