Pega’s Doug Averill on leveraging CX EO to drive fast and pervasive change

Doug Averill, VP global industry market leader for government at Pega, says that the timing of the customer service executive order with the pandemic forced agency leaders to rethink services. He says both helped drive fast and pervasive change towards more efficient processes that affect the experience.

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customer experience (CX), Doug Averill, FedTalks, FedTalks 2022, Pegasystems