Connected Congress series highlights struggle of digital staffers

2013_08_photo-4 Rep. Darrell Issa speaking Friday morning at the Connected Congress tech series. (Photo: La Keisha Nicole Landrum)

An invitation was extended to every member of Congress to attend the first Connected Congress tech series Aug. 2. The panels featured speakers from Twitter, Facebook and Google, among many others. The effort was orchestrated by legislative fellow Philip Harding to encourage use of social media to not only to reach constituents, but to legislate more effectively.

The room was filled during every session, but fewer than 10 lawmakers were actually present. In their place, they sent members from their communications or digital strategy team — a perfect symbol of the state of social media management in the current Congress.


Stephen Dwyer, digital director for Democratic Whip Steny Hoyer, R-Md., called digital staffers “the bridge between Congress and the real world.”

It’s not to say there aren’t members who have dived head first into social media to reach their constituents and lead better. Several members of Congress were highlighted throughout the five sessions, including Sen. Chuck Grassley, R-Iowa, and Rep. Justin Amash, R-Mich. And a few tech-savvy members spoke themselves, such as Reps. Darrell Issa, R-Calif., and Eric Swalwell, D-Calif.

However, according to the almost six hours of discussion, Congress still has much progress to make to keep up with the constantly evolving social media scene.

The idea for Connected Congress was conceived when Harding was working in the technology and governance space at Harvard University. Once his fellowship in Congress began, the idea started to gather traction.

2013_08_IMG_7341 From left to right, Philip Harding, Justin LoFranco, Shannon Chatlos and Sean Evins take questions from the audience at Connected Congress. (Photo: La Keisha Nicole Landrum)

“The idea for Connected Congress was to bring together thought leaders and real-world practitioners straight to the Hill,” Harding said. “A lot of people in this space talk about how Congress should be doing more to connect with constituents, so I thought, ‘let’s go talk with them, and try to push these ideas forward.’ Technology is allowing for much more than just communicating with constituents; technology is becoming central to an effectively functioning congressional office. That’s why having these discussions is so important at this point in America.”

When Twitter first launched, it took 2.5 years to get 1 billion tweets. Today, it takes only two days to reach that number.

“The conversation is out there,” said Sean Evins, Twitter’s government and politics adviser. “People are talking about the issues online; it’s whether you choose to engage or not.”

So how can members of Congress get engaged in the conversation? Evins suggests authenticity and creativity can be the most effective tools in a member’s arsenal. When Grassley hit a deer when driving, he tweeted about it. Rep. Trey Radel, R-Fla., live tweeted about the new Jay-Z album, “Magna Carta Holy Grail.” In both cases, the members’ mention rate, followers and re-tweets increased exponentially.


And in both cases, tweets were authentic and creative, giving Twitter followers a glimpse into the man behind the desk.

This is also further proof the ability to tweet authentic and creative content is not a generational issue; Radel is 37, and Grassley is 79.

Justin LoFranco, digital director for Issa, said it has to do with changing the way people think about communications. Luckily, it is possible to track social media metrics to reinforce this new way of thinking.

“You have to go back to analytics to prove that its worth it,” LoFranco said. “You can’t track direct mail, but you can track social media, and you can prove your ideas were good.”

Issa said he’s excited about members using social media to expand communications, saying, “members can use new media to communicate both nationally and internationally.”


Swalwell, who has introduced legislation that would allow for remote voting on non-controversial bills and videoconferencing abilities for committee hearings, said Congress can’t forget how fast the world is changing.

“Facebook and Twitter cannot replace the retail politics of going out and knocking on doors, but technology can be used as a tool,” he said.

2013_08_IMG_7483 Rep. Eric Swalwell discusses bringing Congress to the 21st century with his MOBILE resolution at the last panel Aug. 2. (Photo: La Keisha Nicole Landrum)

Shannon Chatlos, a managing partner at Salient MG, said these social media tools should be used to amplify everything else the members are already doing.


Swalwell agreed, saying: “It doesn’t have to be selfies or a picture of what you ate for lunch. You don’t have to put too much of your life out there; you just have to make it authentic.”

Besides making Facebook pages and Twitter profiles more creative and personal, there are myriad ways for members to better engage with their constituents. Adam Conner, manager for public policy at Facebook, said the worst Facebook pages are those that just regurgitate press releases. The most inviting and dynamic Facebook pages have a lot of photos and news updates with explanations as to why a member voted a certain way or his or her stand on an issue.

A common question posed by these digital staffers was how can they tell if their message is reaching their target audience — their constituents. And beyond that, do the people engaging with their bosses over Twitter even live in their district? The non-engaged in politics population has been a difficult demographic to reach, even before the times of social media. Colin Delany, founder of ePolitics, said the best method is to start with the engaged and move from there.

“Constituents are having that conversation with or without you,” Delany said. “ Technology is pushing the power to the people, so members and their digital strategists have to figure out how to engage the non-engaged.”

According to Tim Cameron, digital director at GOP Labs, using social media is the best way to leave a legacy and put an amplifier to the issues members are most concerned about. In a town where legacy holds such weight, it’s curious that more members of Congress didn’t come to the tech series to get tips on how to improve their digital strategy.

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