David Shive

GSA continues to roll out version 2.0 of the digital transformation it started more than six years ago. And Shive is focused on examining each business process from the beginning of its life cycle and reengineering it to improve customer experience and use data throughout to make additional improvements to transactions. “It’s pretty hard for agencies to do that because we’ve been around for 100 years, we have a lot of business process debt baked into our business processes,” Shive said. “But we’re working hard to reimagine our business processes in a new digital end-to-end format this year.”

Amrita Datar

Written by Amrita Datar

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