What do citizens want from government online and mobile apps?


Written by

Security and privacy are the top issues for Americans when it comes to the online services and mobile apps provided by their government, according to a new survey.

More than a third of respondents, 36 percent, picked security as their main concern from a list of issues, and 80 percent put it in the top three. Privacy was rated top by 22 percent, and 61 percent listed it as one of the top three — but there was a gender gap. Many more women (70 percent), than men (53 percent), put privacy in their top three concerns.

Although privacy was a concern across generations, only 10 percent of federal employees cited it as their top priority, compared to 25 percent generally.

Courtesy Accenture

The other concerns on the list were convenience and ease of use, cost, cutting-edge technology, public input, personalization, and time-to-market.

Only 11 percent rated cost their top concern, and fewer than half, 42 percent, put it among their top three.

Personalization scored only with millennials. Nearly one-in-five —18 percent — of millennials rated it a top-three concern, compared with just 7 percent of other generations.

The poll, of 500 D.C. metropolitan area residents, was undertaken by McGuire Research Services Inc. in mid-June. It has a margin of error of plus-or-minus 4.4 percentage points. It was sponsored by Accenture.

Contact the reporter on this story via email Shaun.Waterman@FedScoop.com, or follow him on Twitter @WatermanReports. Subscribe to the Daily Scoop to get all the federal IT news you need in your inbox every morning at fdscp.com/sign-me-on.

-In this Story-