Veterans Benefits Administration

VA watchdog finds automated IT system errors led agency to incorrectly collect debts from veterans


The VA’s Office of Inspector General discovered several instances in which the agency collected debts without first providing veterans with legally required notice.

VA using automation to improve insurance; Your employees are your customer; GSA restarting Polaris soon


Executive Director of the VA Insurance Service Dan Keenaghan; Salesforce’s Sean Kennedy; former GSA acting deputy chief acquisition officer Roger Waldron.

Veterans Benefits Administration CFO Charles Tapp II; Supply chain impact on DOD readiness


On the latest episode of The Daily Scoop Podcast, VBA CFO Charles Tapp II on how his organization is managing $150 billion of benefits delivered to veterans yearly. LMI’s Pat Tamburrino explains how the supply chain is an integral factor for readiness in the Department of Defense and civilian agencies.

VA finishes IT overhaul for GI Bill education benefits


The VA finished implementation of software updates in accordance with the Forever GI bill.

How necessity revealed government’s potential to innovate


IBM’s public sector chief highlights how agencies were able to move faster than they thought possible in recent weeks, and what that reveals about future innovation.

This new tool cuts VA disability claims’ processing time in half


It’s not merely an online version of the deeply bureaucratic 526EZ form — it’s a revamped experience that guides veterans through the process.