A U.S. Postal Service technology strategy to give consumers an advanced look at what's coming to their mailboxes is delivering big gains in engagement and revenues.

Trust in data is an issue implementing AI, but agencies overcame hurdles credentialing bots.

Increased delivery competition from new carrier services like Amazon has the postal agency reinventing itself, and customer experience is “one of the bigger pain points.”

A new, high-performance GPU system for reading address labels more accurately will be adopted at 192 mail processing and sorting centers nationwide.

Seaver talks about trends in federal innovation and more.

The Postal Service's inspector general calls for more insights into how operational expenses could affect cybersecurity modernization efforts.

A new report has found that while the agency offers several APIs for its customer base, it isn't analyzing user data from them.

A bipartisan bill seeking to get the U.S. Postal Service back on track financially would add a new leader to the agency charged with finding "innovative" products…

The USPS OIG announced plans for a comprehensive, connected, data-fueled delivery system in a white paper last week.

Editor’s Note: This story was updated at 10:50 a.m. with a comment from the American Postal Workers Union. Patrick Donahoe will retire as postmaster general of the…