U.S. Customs and Border Protection used automation to help airlines identify and divert 239,000 at-risk travelers from boarding U.S.-bound flights during the pandemic.
Sponsored
Government leaders report automation has fast-tracked large-scale service improvements faster and at lower costs than big-ticket IT modernization projects.
RPA Robotic process automation innovation technology concept. Wireframe hand turning a knob and selecting RPA mode. Intelligent system automation. AI. Artificial intelligence. Vector illustration
Automation platforms are giving government agencies greater capacity to improve citizen services and help employees keep up with escalating workload demands.
Two-thirds of respondents in a new government survey say their agency has begun using robotic process automation within the last 12 months to streamline workloads.