trust Archives

WASHINGTON, D.C. – Sept. 20: VA Depauty Chief Veterans Experience Officer Barbara Morton accepts her award at the Samuel J. Heyman Service to America awards. (Image credit: Partnership for Public Service / Joshua Roberts.)

Sammies award-winner Barbara Morton on the importance of measuring customer experience

“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens…

Sep 21, 2022 By Nihal Krishan

Army ground robots — An Army illustration of ground robotic vehicles trained to receive demonstration commands instead of verbal commands as part of ongoing Army-led research. (Army Research Lab)

Soldiers getting ‘constant’ practice with new robotic vehicles

The Army is working to ensure that future AI-driven ground systems are built with human-machine trust.

Mar 11, 2021 By Jackson Barnett

Army robot — U.S. Army paratroopers assigned to Bravo Company, 54th Brigade Engineer Battalion, 173rd Airborne Brigade prepare the Dragon Runner 10 robot for operation in Grafenwoehr Training Area during the 2019 Saber Junction exercise in Germany. (DOD / Spc. Ryan Lucas)

DOD must pay more attention to building people’s trust in AI, researchers say

The Pentagon plans to use AI to assist on the battlefield, not to replace humans entirely. But to successfully pair human and machine, the military needs to…

Oct 16, 2020 By Jackson Barnett

Mirror mirror on the wall, which is the best credibility assessment tool of them all?

A new IARPA challenge looks for methods to determine how well technologies that assess trustworthiness actually work.

Jan 17, 2019 By Tajha Chappellet-Lanier