text messages

Hicks reinforces DOD record-retention policies after allegations of Jan. 6 text message deletions


Hicks published a memo reinforcing existing DOD record-retention policies around text messages and calling on the CIO to take action to ensure data is captured when devices are turned in.

VA’s new text message appointment reminder system is reducing no-shows


VEText is one of the VA's many small projects aimed at making the agency more customer-friendly.