Sen. James Lankford Archives

WASHINGTON, DC – SEPTEMBER 21: Sen. Rob Portman (R-OH) speaks to Sen. Gary Peters (D-MI) at a hearing to discuss security threats 20 years after the 9/11 terrorist attacks at the U.S. Capitol on September 21, 2021 in Washington, DC. (Photo by Greg Nash – Pool/Getty Images)

Senators introduce bipartisan bill to improve federal agencies’ customer service

The Improving Government Services Act pushes federal agencies to develop plans to implement private-sector customer experience best practices into public programs.

Oct 19, 2023 By Nihal Krishan

Sens. James Lankford (R-Okla.) talks with Kyrsten Sinema (I-Ariz.) prior to Senate Finance Committee hearing on Oct. 19, 2021, in Washington, D.C. (Photo by Rod Lamkey-Pool/Getty Images)

Senate bill seeks to codify telework, boost recruitment of military and law enforcement spouses for remote jobs

Legislation from Sens. Lankford and Sinema would also strengthen the training and monitoring of those remote federal workers.

Oct 16, 2023 By Matt Bracken

Data shows how agencies’ errors are exacerbating retiree application backlog

New data obtained by FedScoop shows that the governmentwide error rate for federal employee retirement application requests filed during certain months has more than doubled between 2012…

Aug 15, 2023 By Rebecca Heilweil

“Damage in Bay St Louis, MS following Hurricane Katrina, 3 weeks after.” (Image credit: Getty Images)

Fixing disaster relief may mean updating DisasterAssistance.gov

FEMA says a legacy system is scheduled to be decommissioned at the end of the next fiscal year, among other technical changes coming to the website.

Jul 25, 2023 By Rebecca Heilweil