Department of Education begins market research for cloud capabilities
In a request for information, the Department of Education’s Federal Student Aid Office said it’s looking for a managed service provider for cloud capabilities.
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Office of Federal Student Aid
Agencies should invest in dedicated workforce for human-centered design, study shows
The Partnership for Public Service finds agencies with fresh product design expertise were more effective at improving customer experience.
CIOs are working with CXOs more, but still largely in an advisory role
The Office of Federal Student Aid is working on upgrading IT and improving CX simultaneously, but CX teams remain relatively new.