Office of Citizen Services and Innovative Technologies

FedScoop Q&A: Phaedra Chrousos’ final thoughts leaving GSA


A week away from closing out her chapter as a civil servant, Chrousos chatted with FedScoop to give her final words on her vision for the Technology Transformation Service, the "obstacle course" she experienced while trying to disrupt government, and why digital services teams in government benefit everyone — including industry — despite all the pushback.

Exclusive: GSA’s Turner Roth shares her vision for the agency’s new tech service — and 18F’s legacy


​The General Services Administration's 18F digital services shop's days may be numbered, but only​ in name — it's legacy, on the other hand, looks poised to continue on disrupting government IT development well beyond this administration.

GSA launches tech service for agencies


​The General Services Administration has launched a technology-focused third service line of business called the Technology Transformation Service.

Agencies look to public for digital work on open source


Programs like the DigitalGov Open Opportunities page, run by the General Services Administration, are built so programmers and developers in the general public can lend a hand on digital projects that make an impact across government.

GSA considers free cloud toolbox for other agencies


The General Services Administration is looking to add yet another program to help federal agencies get to the cloud, this time at no cost.

GSA tests new customer experience index


Based loosely on the customer satisfaction indices of consumer and economic research groups, like Forrester, the General Services Administration has produced its own Government Customer Experience Index to gauge agencies's feedback on its digital tools.