How the Small Business Administration’s pivot to a cloud-based CRM platform helped it navigate through the pandemic and transform its approach to customer service.

Cisco’s senior director for federal civilian agencies highlights recent federal initiatives to modernize agency operations — and why software-defined platforms help agencies achieve “breakthrough outcomes” faster.

Defense Logistics Agency CIO Adarryl Roberts highlights how automation is helping to drive the agency’s ERP and warehouse modernization efforts.

AWS’s Christian Hoff highlights agency strides in high-performance computing, data management and AI using the cloud — and what to look for at the AWS Summit.

A new study emphasizes the need for public sector leaders to move beyond the regulatory requirements of accessibility—ensuring digital services and CX are more equitable across the…