WASHINGTON, DC – SEPTEMBER 21: Sen. Rob Portman (R-OH) speaks to Sen. Gary Peters (D-MI) at a hearing to discuss security threats 20 years after the 9/11 terrorist attacks at the U.S. Capitol on September 21, 2021 in Washington, DC. (Photo by Greg Nash – Pool/Getty Images)

Senators introduce bipartisan bill to improve federal agencies’ customer service

The Improving Government Services Act pushes federal agencies to develop plans to implement private-sector customer experience best practices into public programs.
WASHINGTON, DC – SEPTEMBER 30: U.S. President Joe Biden delivers remarks on the federal government’s response to Hurricane Ian in the Roosevelt Room at the White House on September 30, 2022 in Washington, DC. (Photo by Chip Somodevilla/Getty Images)

Top Biden tech priorities stalled by misalignment between federal IT teams

Multiple officials warn that disagreements over vision and lack of coordination between leadership at the USDS, GSA and the Office of the Federal Chief Information Officer have…