human centered design

Sammies award-winner Barbara Morton on the importance of measuring customer experience


“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens and that’s what we’ve done."

Education Department replacing grants management system to handle awards increase


The department wants to improve user experience by making it easier to manage, monitor and review the outcomes of grants.

Treasury’s fiscal data site growing by leaps and bounds

by is up to 24 datasets since the summer with more on the way.

GSA Cloud Information Center gets design, platform upgrades


A year after its launch, the CIC is more accessible and navigable with content reorganized to correspond to the cloud adoption lifecycle, GSA says.

GSA issues RFI to build federal buying guide on human-centered design


Many federal IT practitioners — particularly those with Silicon Valley experience — champion human-centered design as a critical element in modern technology services.