Enterprise Digitalization and Case Management Office

IRS teams old and new working in tandem on IT modernization

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The IRS's new Taxpayer Experience Office is already working with its IT, digitalization and policy shops to identify projects that will produce the most modernization.

As Pilot IRS program expands, agency looks for more ways to ‘buy like a venture capitalist’

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Scanning-as-a-service is the latest pilot the agency hopes to scale to solve all its record intake issues.

New IRS office brainstorming pilots to modernize IT, go paperless

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The Enterprise Digitalization and Case Management Office will also train employees to use the large amounts a machine-readable data it expects to produce.

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