CIOs are working with CXOs more, but still largely in an advisory role


The Office of Federal Student Aid is working on upgrading IT and improving CX simultaneously, but CX teams remain relatively new.

How IT modernization has helped HUD better manage its finances


The department's CFO pushed for an early partnership with the Centers of Excellence that are helping with its data analytics, contact centers, cloud adoption and customer experience.

White House adviser floats idea of CXOs at agencies


CIOs largely oversee digital user experience currently, but that could change, says Matt Lira, if agencies had customer experience officers (CXOs).