Personalizing one state’s digital citizen experience
EY’s Chris Gianutsos shares how an alliance between EY and Adobe brought significant infrastructure and customer experience improvements to a state’s digital services.
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USDA launches fellows program for customer experience, digital service delivery jobs
The USDA Digital Service fellows program will operate in concert with the Office of Customer Experience.
How USPS is pioneering AI integration in public service
CIO Pritha Mehra talks about setting a new standard for efficiency and customer experience in public services with AI.
Digital accessibility requires a proactive government
A new study emphasizes the need for public sector leaders to move beyond the regulatory requirements of accessibility—ensuring digital services and CX are more equitable across the…