contact center

Building a better citizen experience with contact center modernization strategies


How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

GSA taps MAXIMUS as first contact center contract awardee


Reston, Va.-based contractor MAXIMUS said it will soon offer services on the GSA’s new automated contact center solutions SIN.

Work kicks off at USDA IT Modernization Centers of Excellence


The "first phase" of the project has been in action since April 2.