contact center

Building a better citizen experience with contact center modernization strategies

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How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

GSA taps MAXIMUS as first contact center contract awardee

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Reston, Va.-based contractor MAXIMUS said it will soon offer services on the GSA’s new automated contact center solutions SIN.

Work kicks off at USDA IT Modernization Centers of Excellence

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The "first phase" of the project has been in action since April 2.

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