chatbots Archives

National Science Foundation Chief AI Officer Dorothy Aronson participates in a panel discussion at AI Talks on April 18, 2024, in Washington, D.C. (Scoop News Group photo)

NSF is piloting an AI chatbot to connect people with grants

The tool, which is the first artificial intelligence pilot of a commercial platform by NSF, is also serving as a way for the agency to pursue rapid…

May 10, 2024 By Madison Alder

State Department CIO Kelly Fletcher and State CDO and CAIO Matthew Graviss speak during AITalks on April 18, 2024, in Washington, D.C. (Scoop News Group photo)

State Department encouraging workers to use ChatGPT

The agency just launched an internal chatbot as the Biden administration pushes AI.

Apr 19, 2024 By Rebecca Heilweil

Kelly Fletcher, CIO of the State Department, delivers a keynote at FedTalks 2023. (FedScoop)

State Department is launching an internal chatbot

The agency’s CIO said the rollout of a generative AI chatbot is in response to staffer requests for streamlining processes like translation services.

Apr 2, 2024 By Caroline Nihill

Department of Veterans Affairs, VA — (Getty Images)

VA virtual agent will remain in beta for now

A chatbot in use at the Department of Veterans Affairs will eventually be updated to address sexual assault-relate topics, but remains in beta mode for now.

Jul 31, 2023 By Rebecca Heilweil

House Judiciary Committee members Rep. Ted Lieu (D-CA) (L) and Rep. Pramila Jayapal (D-WA) question Special Counsel John Durham during a committee hearing in the Rayburn House Office Building on Capitol Hill on June 21, 2023 in Washington, DC. (Photo by Chip Somodevilla/Getty Images)

Congressional AI proponent Ted Lieu pushes back on ChatGPT restrictions placed by House administrative office

Rep. Ted Lieu criticized CAO restrictions on ChatGPT use and said “my staff can basically do whatever they want.”

Exclusive Jun 28, 2023 By Nihal Krishan

MAR 15, 2022 — National Science Foundation Chief Information Officer Dorothy Aronson speaks at ITModTalks, hosted by FedScoop, in Washington, D.C.

National Science Foundation looking at use cases for ChatGPT

The foundation's Chief Information Officer says her agency is building a set of use cases to inform new guardrails for the technology.

Mar 15, 2023 By Nihal Krishan

Building a better citizen experience with contact center modernization strategies

How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.

Jun 15, 2021 By FedScoop Staff

The General Services Administration (GSA) Headquarters building. (SAUL LOEB/AFP via Getty Images)

GSA leads rise in automation projects governmentwide

The Federal RPA Community of Practice is behind much of the increase, despite RPA being but one type of automation.

May 11, 2021 By Dave Nyczepir

coronavirus, COVID-19, pandemic, outbreak, data — (Getty Images)

Federal agencies look to user-first tech in pandemic response

A new report from the Partnership for Public Service and Microsoft offers lessons learned from how federal and state governments used technology in their pandemic responses.

Dec 10, 2020 By Sara Wilson

Future-Ready Government — Ervan Rodgers, CIO, Ohio

Government CIO on agility and innovation during COVID-19

Ervan Rodgers shares how collaboration between agencies and the vendor community is improving citizen services and reducing operational costs.

Sep 29, 2020 By FedScoop Staff