NSF is piloting an AI chatbot to connect people with grants
The tool, which is the first artificial intelligence pilot of a commercial platform by NSF, is also serving as a way for the agency to pursue rapid…
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State Department encouraging workers to use ChatGPT
The agency just launched an internal chatbot as the Biden administration pushes AI.
State Department is launching an internal chatbot
The agency’s CIO said the rollout of a generative AI chatbot is in response to staffer requests for streamlining processes like translation services.
VA virtual agent will remain in beta for now
A chatbot in use at the Department of Veterans Affairs will eventually be updated to address sexual assault-relate topics, but remains in beta mode for now.
Congressional AI proponent Ted Lieu pushes back on ChatGPT restrictions placed by House administrative office
Rep. Ted Lieu criticized CAO restrictions on ChatGPT use and said “my staff can basically do whatever they want.”
National Science Foundation looking at use cases for ChatGPT
The foundation's Chief Information Officer says her agency is building a set of use cases to inform new guardrails for the technology.
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Building a better citizen experience with contact center modernization strategies
How agencies are prioritizing constituent engagement with customer experience (CX) strategies that aim to modernize the communication channels.
GSA leads rise in automation projects governmentwide
The Federal RPA Community of Practice is behind much of the increase, despite RPA being but one type of automation.
Federal agencies look to user-first tech in pandemic response
A new report from the Partnership for Public Service and Microsoft offers lessons learned from how federal and state governments used technology in their pandemic responses.
Government CIO on agility and innovation during COVID-19
Ervan Rodgers shares how collaboration between agencies and the vendor community is improving citizen services and reducing operational costs.