Barbara Morton

Spotlight on Samuel J. Heyman Service to America award winners


Dept. of Labor’s Krista Kinnard; VA’s Barbara Morton.

Sammies award-winner Barbara Morton on the importance of measuring customer experience


“[I]f the experiences are bad, there's something else at work here that we need to sort of be able to uncover and address before a crisis happens and that’s what we’ve done."

Government of the future can’t happen if each agency acts on its own, report says


But how can collaboration really happen? Government leaders offer some advice on how to actually break down silos.

For Veterans Experience Office, sharing CX best practices is a ‘privilege and a duty’


The office is looking to create a customer experience "institute" to share what it has learned with employees at the VA and across government.