Modernizing decades of technology debt at the State Department

The State Department, with its extensive global mission, operates IT services in 190 nations, facing significant challenges from accumulated technological debt. CIO Kelly Fletcher, leading the Bureau of Information Resource Management, is actively addressing these challenges through a comprehensive modernization initiative.

In her discussion, Fletcher outlined the key areas of focus for 2024, including the implementation of Zero Trust security frameworks and the integration of artificial intelligence technologies. She also delved into broader priorities and the strategies being employed to enhance the department’s IT capabilities globally.

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