The future of the digital experience to transform service delivery

Digital, data-driven processes have never been more important to a mission’s success. This serves as a call to action for departments, agencies, and leaders from across the public sector to adopt digital best practices and transform their services, keeping the mission relevant. Paul Greenberg, industry analyst and author, joins Salesforce to discuss this future of CRM in government, and resulting impacts on current IT investment strategies.

This podcast was produced by Salesforce. Learn more about Salesforce and trailblazers in government.