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IRS' taxpayer experience chief says callback trial saved American citizens 1.7 million hours of hold time. The Biden administration's cyber apprenticeship sprint creates 194 new programs. Iranian hackers use Log4Shell to mine crypto on federal computer system. This is FedScoop for Nov. 17.

IRS customer experience exec says callback trial saved taxpayers 1.7M hours of hold time

A trial of a telephone callback system conducted last year by the Internal Revenue Service saved taxpayers about 1.7 million hours of hold time, according to a senior customer experience leader at the agency. John Hewitt Jones has the story.

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Biden administration cyber apprenticeship sprint creates 194 new programs

A 120-day cybersecurity apprenticeship sprint coordinated by the White House and the Department of Labor has created 194 new registered programs, the Biden administration announced Tuesday. Nihal Krishan has the details.

Iranian hackers use Log4Shell to mine crypto on federal computer system

Hackers with connections to the Iranian government broke into a U.S. government agency’s network in early 2022, utilizing a well-known flaw in an open-source software library to install cryptocurrency mining software and compromise credentials, federal cybersecurity officials said Wednesday. AJ Vicens has the story for CyberScoop.

'No guns, no guards, no gates.' NSA opens up to outsiders in fight for cybersecurity

Many of the National Security Agency’s most talented cyberthreat hunters have traded the beige corridors and heavily guarded security perimeter of Fort Meade for a surprisingly located new office — in an unsecured suburban office park in Maryland. Suzanne Smalley has the story for CyberScoop.


How agencies are moving zero trust from aspiration to transformation

As federal agencies speed up their adoption of zero-trust security, they still face challenges with legacy applications and architectural gaps; compliance requirements; or financial and operational concerns. It’s not about adopting new technologies or products but rather an overall strategy that should be programmatically mapped according to each agency’s unique use-case requirements and capabilities. That is clear according to 10 federal leaders in a new video series underwritten by Forcepoint Watch the interviews.


Why ICAM at the edge is critical to enabling mission success

A new report from GDIT highlights why federal agencies need to think beyond enterprise ICAM policies — and deploy localized solutions designed for users operating in dynamic situations. The report explains the difference between enterprise ICAM and ICAM-at-the-edge and recommends ways CIOs can establish a better balance between both. Read the full report.

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