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VA customer experience leader Barbara Morton explains how her team revamped relations with veterans at the VA. The Principal Deputy National Cyber Director says inter-agency cyber breach information sharing has improved. Sen. Wyden slams the U.S. federal courts system for failing to disclose more information about a recent cyber breach.

Sammies award-winner Barbara Morton on the importance of measuring customer experience

The VA deputy chief veterans experience officer and winner of the 2022 Samuel J. Heyman management excellence medal tells FedScoop how her team has radically improved trust between veterans and the department since the Phoenix hospital scandal in 2014. Nihal Krishan has the story.

A Message From AWS Educate

With over 1,500 institutions and hundreds of thousands of students who use AWS Educate, we wanted to take you on a trip around the world and highlight how students are learning and innovating with the cloud. Learn more.

ONCD senior leader says FBI and operational cyber agencies have improved incident info sharing

The sharing of cybersecurity information across government has improved, especially when private sector companies report attacks directly to the FBI, said Principal Deputy National Cyber Director Kemba Walden on Wednesday. Dave Nyczepir has the details.

Senator slams U.S. courts agency for 'stonewalling' inquiry into cyberattack

The agency responsible for answering questions about a significant breach of the U.S. federal courts system is “stonewalling” congressional efforts to get additional information and specifics, Sen. Ron Wyden, D-Ore., said Wednesday. AJ Vicens has the story for CyberScoop.

DOD planning to use NIST 800-171 as evaluation criteria for contracts prior to CMMC rule

Prior to issuing new guidance for the defense industrial base, the Defense Department will measure contractors' cybersecurity compliance against evaluation criteria included in NIST SP 800-171. Billy Mitchell has the details for DefenseScoop.


New mental health resources for veterans and their families

On a recent episode of The Daily Scoop Podcast, Salesforce’s Mike Nolan highlights a new training program that educates veterans and military spouses about suicide risks and prevention. Listen to the interview.


Zoom’s FedRAMP moderate accreditation expands its use in federal government

In an exclusive interview, Lou Giglio, federal head, U.S., of Zoom Video Communications, discusses the company’s recent FedRAMP-moderate accreditation from both the U.S. Air Force and DISA, and predicts that Zoom’s expanded telephone capabilities offer federal agencies an attractive alternative as they replace traditional office phone systems. Watch the full interview.

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