GSA awards $1.4 billion ‘next generation’ travel management contract


The General Services Administration announced it has awarded a contract to launch the federal government’s “next generation” web-based travel management services.

The 15-year, $1.4 billion contract was awarded to Concur Technology who will create a new version of the E-Gov Travel Service. The current version, launched in April 2002, is used by more than 90 federal agencies for travel booking and expense management.

“In line with GSA’s core mission to deliver cost savings solutions to federal agencies, this new service will bring efficient, cost-effective travel management strategies and deliver real savings to the taxpayer,” said GSA’s Federal Acquisition Service Commissioner Steven Kempf. “When you combine GSA’s market expertise with best practices from the private sector, ETS2 is positioned to transform travel savings and management across the government.”


The first generation of ETS consolidated more than 250 federal travel systems. The project increased the government’s use of online travel services by 63 percent, saving the government more than $20 million annually.

Under the terms of the contract, Concur Technologies will provide travel planning, authorization, reservations, ticketing fulfillment, expense reimbursement and travel management reporting. The performance-based, firm fixed price contract has a 15 year period of performance, with a three year base period and three four year options. Agencies will begin deploying ETS2 in late 2012.

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