Eric Hysen

Federal Leadership

Department of Homeland Security Chief Information Officer Eric Hysen spoke recently at FedTalks about the array of work he’s driving at the department. At the top of his priorities was a hiring spree as the agency looks to bring in further product management, customer experience and design expertise in support of the Biden administration’s recent customer experience executive order. Along with that, Hysen told FedScoop, because DHS interacts with more members of the American public than any other federal agency, it has really “embraced” the intent of the EO. “We’ve made this a top priority to modernize our services and improve those experiences.”

Billy Mitchell

Written by Billy Mitchell

Billy Mitchell is Senior Vice President and Executive Editor of Scoop News Group's editorial brands. He oversees operations, strategy and growth of SNG's award-winning tech publications, FedScoop, StateScoop, CyberScoop, EdScoop and DefenseScoop. After earning his journalism degree at Virginia Tech and winning the school's Excellence in Print Journalism award, Billy received his master's degree from New York University in magazine writing while interning at publications like Rolling Stone.

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