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Senior Tech Reporter

Carten Cordell

Carten Cordell is a Senior Technology Reporter for FedScoop. He is a former workforce and acquisition reporter at Federal Times, having previously served as online editor for Northern Virginia Magazine and Investigative Reporter for Watchdog.org, Virginia Bureau. Carten was a 2014 National Press Foundation Paul Miller Fellow and has a Master’s degree from the Medill School of Journalism at Northwestern University. He is also a graduate of Auburn University and promises to temper his passions for college football while in the office.

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From left: Partnership for Public Service Senior Manager Eric Keller leads a panel on improving customer service in government with Department of Veterans Affairs CTO Charles Worthington, Centers for Medicare & Medicaid Services Deputy Administrator for Operations Kimberly Brandt and USDA Office of Customer Experience Director Jim Doyle. (Photo by Carten Cordell)

Leaders want to improve customer service inside and outside agencies

Tech
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