Accenture group wins $286M VA IT service desk contract



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The Department of Veteran Affairs awarded ASM Research a $286-million contract to support its National Service Desk, a key component of the department’s MyVA strategy.

Through the contract, ASM will operate VA’s front-line support for IT services, systems and operations that the National Service Desk provides to more than 350,000 VA employees.

One of Accenture Federal Services’ subsidiaries, ASM’s core areas of business are in human capital systems and support, health IT, enterprise IT systems, and cybersecurity.

The contract has a nine-month base period worth $36.5 million and three one-year options to extend.

“We look forward to strengthening service desk support so VA employees can devote even more time to serving our veterans,” Jim Traficant, president of ASM Research and a managing director at Accenture Federal Services, said in a statement. “It’s an honor to partner with the VA to help transform the VA employee experience. Together, we’re helping deliver the MyVA promise to our veterans.”

The VA will also be working with ASM to support the Continuous Readiness in Information Security Program, known as CRISP, to help reduce information security risks in the department’s systems and its enterprise health management platform, which it’s building to increase interoperability of its electronic health records with the Defense Department.

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Department of Veterans Affairs (VA), Departments, Government IT News, Procurement